Refund Policy

Learn about our fair dispute resolution process and when you can get a refund for your ticket purchases.

Dispute and refund policy

At Zentry, we prioritize secure transactions and fair dispute resolution. If your ticket doesn't work as expected, you can open a dispute, and we'll investigate to ensure refunds for fraudulent activity.

How disputes work

Our dispute resolution process protects both buyers and sellers. If you encounter an issue with a ticket purchase, follow these steps to resolve it.

When you can get a refund

You are eligible for a refund if

  • The ticket is fraudulent or doesn't work as advertised.
  • Our investigation confirms the seller's fault or fraudulent activity.
  • You open a dispute within a reasonable time after the event.

How to open a dispute

Follow these steps to resolve your issue

  1. 1

    Contact our support team.

    Visit our contact page and submit details about the issue, including ticket information and proof if available.

  2. 2

    Provide necessary details.

    Include your order ID, email, ticket details, and a description of the problem.

  3. 3

    We investigate and resolve.

    Our team will look into the dispute and issue a refund if fraud is confirmed.

Refunds will be issued to the original payment method used for the purchase.

Dispute resolution time

Disputes are investigated promptly. Refunds for confirmed fraudulent tickets are processed within 5-10 business days after resolution.

When disputes may not result in refunds

Refunds are not guaranteed if

  • The ticket works as described and no fraud is found.
  • The dispute is filed after the event without valid proof.
  • The buyer violates our terms of service.

We value your trust

At Zentry, we strive to resolve all disputes fairly. Your feedback helps us maintain a secure marketplace for everyone.